1. Who is AMA Crystal Cabinets, LLC

2. Where are AMA Crystal Cabinets made?

3. Does AMA Crystal Cabinets offer a print catalog?

4. How many products does AMA Crystal Cabinets carry?

5. How secure are AMA Crystal Cabinets to be hung on a wall?

6. How does the built in halogen light in the Crystal Cabinets work?

7. How do I use the online store?

8. Is there a minimum order amount?

9. How do you ship merchandise and what are the shipping charges?

10. How is the product prepared for shipping?

11. Do you ship internationally?

12. What are the options for payment?

13. Can I pay by check?

14. Will my order (credit card # & address, etc.) be secure?

15. What is your return policy?

16. How do I return an item?

17. What is your privacy policy? How do you use my private information?

18. How can I find out about the status of my order?

19. How can I include a personalized message along with a gift order?

20. Is AMA CRYSTAL CABINETS open to suggestions from consumers?








1. Who is AMA Crystal Cabinets, LLC

A family tradition that began in 1982, AMA Crystal Cabinets is a European manufacturer of handcrafted cabinetry. For over 20 years, AMA has taken great care in creating highest quality for collectors all over the world. For 10 years AMA has been working with Swarovski in Europe, manufacturing high quality cabinets for SWAROVSKI Figurines.
Today, collectors of all sorts buy AMA Crystal Cabinets, made to meet highest expectations.



2. Where are AMA Crystal Cabinets made?

We manufacture our cabinets in our own European workshop since over 20 years. All cabinets are either 24K goldplated or silvery nickelplated in our galvanising plant, built to meet highest standards.



3. Does AMA Crystal Cabinets offer a print catalog?

Yes, we do. You can either send us an email amagmbh@aol.com or call our customer service 1-866-978-4608 or local 1-215 825 5725.



4. How many products does AMA Crystal Cabinets carry?

We carry about 56 different items, when you count the various designs, sizes and finishes.



5. How secure are AMA Crystal Cabinets to be hung on a wall?

We ship all cabinets with the hardware for wall hanging. The only exception is the 3 piece Crystal Palace, which is only for free standing. Please note, that we don’t know what kind of wall you have and the hardware we are sending may not be suitable for your needs. In this case we recommend contacting a local hardware store.



6. How does the built in halogen light in the Crystal Cabinets work?

There is a 8 ft. white cord with an on / off switch that runs out of the back of the cabinet and connects to a white wall socket plug- in transformer (110V for U.S.A.). The cabinet itself runs with a 12V halogen bulb (20W).



7. How do I use the online store?

You just go to the item you wish to purchase and click the BUY NOW button. That takes you to the secure WorldPay checkout where you enter your address and credit card details.
In case you have any problems you can call our customer service any time 1-866-978-4608 or local 1-215 825 5725 and they will be happy to assist you.



8. Is there a minimum order amount?

No.



9. How do you ship merchandise and what are the shipping charges?

We ship with UPS. Our typical order processing time is 1 to 2 business days. You will receive a notification email with a tracking number when your order is shipped or we will notify you by e-mail or telephone of our inability to perform your request. From that point you should expect UPS service times to comply with the estimates below. Order processing delays can be experienced if we have to verify your billing address.
Shipping Charges and Delivery Times in U.S and Canada vary.

• UPS Ground - 1 to 5 days - UPS Ground delivery time estimates from our warehouse in Pennsylvania USA are shown on our website.

The UPS Map and the delivery estimates are estimates, not guarantees. We do our best to process orders received within the time frames specified, however, during our busiest seasons delays can be expected. It is highly recommended that your request shipping that allows for delivery a day or two extra prior the day that you MUST have your order.

• Canada Air Mail - 4 to 7 days

PO Box, APO and FPO Addresses, orders to Alaska, Hawaii and Puerto Rico sent via U.S. Priority Mail only. Sorry, no express or overnight delivery.



10. How is the product prepared for shipping?

To make sure that your AMA Crystal Cabinet arrives in perfect condition, we use extra strong and large boxes with styrofoam chips and bubblewrap for the product. Many of the cabinets are also sent UPS oversize to make sure they arrive in perfect condition.



11. Do you ship internationally?

Yes, we do. Please send us an email amagmbh@aol.com or call our customer service 1-866-978-4608 or local 1-215 825 5725 for details on shipping cost.



12. What are the options for payment?

Forms of payments:
• Credit Card – Visa, MasterCard



13. Can I pay by check?

Please contact us by email .



14. Will my order (credit card # & address, etc.) be secure?

Safe and secure shopping guaranteed! Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise!

AMA Crystal Cabinets uses the most advanced and highest level of online security available today (128-bit encryption). Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.


15. What is your return policy?

Easy returns and no risk for you! All products purchased through to AMA CRYSTAL CABINETS, LLC may be returned for a refund in new, unused condition for a period of 8 (eight) days from the order date. ONLY CONDITION: THE PRODUCT MUST BE IN THE ORIGINAL BOX AND PACKAGING TO AVOID ANY FURTHER BREAKAGE!!! Refunds will be issued via the same method as the original payment. Returns or exchanges for international orders (outside US and Canada) accepted only in case of shipping error, or defective product.

Returns not due to our error must be shipped prepaid to us. If an item was shipped to you in error or is defective, we will pay your return shipping costs. We will either issue you a prepaid return label or we will reimburse you via your original order payment form for the cost of your shipping. We recommend shipping via a traceable method as we cannot be responsible for packages lost, delayed, or damaged by carriers. We will not charge you shipping for replacement of any defective items.

Shipping charges are non-refundable unless the product is being returned due to a shipping error, or is defective.

If a package is delivered which you feel was damaged due to improper handling by the carrier, we ask that you let us know so that we may properly process damage claims with the carrier.

If an item is missing from your order, please let us know immediately so we can remedy the situation.



16. How do I return an item?

You can either send us an email amagmbh@aol.com or call our customer service 1-866-978-4608 or local 1-215 825 5725. All products purchased through to AMA CRYSTAL CABINETS, LLC may be returned for a refund in new, unused condition for a period of 8 (eight) days from the order date. ONLY CONDITION: THE PRODUCT MUST BE IN THE ORIGINAL BOX AND PACKAGING TO AVOID ANY FURTHER BREAKAGE!!! Refunds will be issued via the same method as the original payment. Returns or exchanges for international orders (outside US and Canada) accepted only in case of shipping error, or defective product.



17. What is your privacy policy? How do you use my private information?

AMA Crystal Cabinets are strongly committed to privacy, any information you give to us will only be used to process your transactions and for internal research. Financial information that is collected is used to bill the user for products and services.. We pledge that all personal customer information is secure and held confidential at all times from sale, disclosure and/or rental to, and tampering by any known third party. This applies to all personal customer information that is submitted, gathered, tracked or otherwise obtained in the course of any on-line business with us. This privacy guarantee is our standard default policy for all of our on-line customers without requiring an "opt out" action. It may only be changed in an "opt in" action through written customer notification.

· Names
· Mailing and E-mail addresses
· Telephone and Fax numbers
· Credit information and/or history
· Credit and/or debit card numbers
· Bank account numbers
· Any other personal banking information
· Transactions
· Personal or electronic histories



18. How can I find out about the status of my order?

You will receive an email notification when your package has been shipped with a UPS tracking number and a link to track your order. If you have not received a shipping notification email in 2 business days after placing the order email us at amagmbh@aol.com and we will reply with a status update.

• If the tracking information shows that the order has been delivered but you have not received it, check with your neighbors or family members.

• International orders may have longer transit times and sometimes you may experience customs delay.

• If your billing address does not match the address you have on file with the credit card company your order processing time may be longer than 1 to 2 business days because we are required to verify your billing address for your protection.



19. How can I include a personalized message along with a gift order?

You can send us an email amagmbh@aol.com or call our customer service
1-866-978-4608 or local 1-215 825 5725 to have a personalized message sent along with a gift order.



20. Is AMA CRYSTAL CABINETS open to suggestions from consumers?

Yes, suggestions are very welcome!!!!!! And we have often in the past honored ideas with a little gift for our customers suggestions and feedback!